Technical Consulting Engineer United States
Employment Type: Full-Time
WHAT YOU'LL DO
As a Customer Experience Technical Consulting Engineer, you will work on leading-edge technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a proven impact on network infrastructure and solutions like security, mobility, collaboration, and cloud.
The TCE focuses on ensuring our customers are able to fully utilize their network services by addressing
technical issues and preventing costly down time. You will:
TROUBLESHOOT AND RESOLVE COMPLEX TECHNICAL ISSUES IN NETWORK SERVICES
As a Technical Consulting Engineer, you are tasked with resolving our customers' hardest problems. You will become a technical expert in a Cisco product or solution. You will resolve customer networks in real time, decipher logs, recreate issues in our advanced labs, collaborate with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise and customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.
CREATE DIGITIZED INTELLECTUAL CAPITAL TO BUILD CISCO'S TECHNICAL KNOWLEDGE BASE
Why solve the same problem twice? On our team, we want you fixing the new and exciting problems, not the old, boring ones. Technical Consulting Engineer's apply their knowledge in digitized intellectual capital, like an automated diagnostic signature. With over 4,000 contributing Technical Consulting Engineers worldwide, you will contribute to, and use, this intellectual capital repository. By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known.
ENGAGE WITH WIDE, DIVERSE CUSTOMER BASE TO HELP THEM GET THE MOST FROM THEIR TECHNOLOGY
Technical Consulting Engineers are the top tier, last line of support for Cisco's entire product portfolio. As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world. TCE's work with customer and partner engineers to not only restore their network functionality, but their confidence in Cisco's products and solutions. Customers turn to us to resolve problems, and we are the best at it.
As a newly hired TCE, you will join a cohort of your peers in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer management skills. This dynamic program gets you ready to work on one of our specialized technology teams.