Online Banking Processor

Employment Type

: Full-Time

Industry

: Miscellaneous



STATUS: Non-exempt, regular full-time, 40 hours Job Summary and Scope of Responsibility: This position will process on-line banking transaction requests and maintenance. The selected candidate can expect to perform various functions in support of cash management and escalated online banking service maintenance and issues. Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below. * Perform cash management and RDC/SCO customer set up and deposit review. * Respond to escalated online banking service issues. * Process ACH stop payments. * Research and process Written Statement of Unauthorized Debits (WSUD). * Deactivate add-on features and complete maintenance for closed accounts. * Perform online banking/bill pay/e-statement maintenance. * Respond to on-line banking secure messages. * Audit ATM card agreements and maintenance forms. * Provide customer service to end-users. * Maintain applications, including user profile permissions. Minimum Qualifications to Perform Essential Functions Knowledge, Skills and Abilities: * Basic knowledge of banking concepts and processes. * Basic math skills (addition, subtraction, multiplication and division). * Good judgment, decision-making and problem-solving skills. * Aptitude for detail, accuracy and organization. * Computer proficiency, including web navigation and keyboarding skills. * Proficiency with Internet terminology and navigation. * Ability to learn concepts quickly in a fast growing environment. * Professional and service-oriented demeanor and verbal communication skills. * Effective written communication skills. * Proficiency at speaking, reading and writing English. * Ability to perform essential job functions under minimal supervision. Experience and/or Education: * Two years of related bank experience. * Retail banking experience in operations, sales, cash management or commercial accounts, preferred.

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