Epic Application Analyst

Employment Type

: Full-Time

Industry

: Miscellaneous



Job Description Job Title: Epic Application Analyst (Tapestry - Analyst) FLSA Status: Exempt Job Code: P2IT0157 Pay Grade: PB11 Date/Revision Date: June 17, 2021 Track: Professional Family: Information Technology Level: P2 Sub-Family: Application Analysis Job Summary & Responsibilities Job Summary This role serves as the primary point of contact around day-to-day management of Epic Application (employees may specialize across applications / solutions. This role is to be responsible for the coordination and maintenance of the application and provide end-users with support, resolving issues as they arise as well as proactively managing / coordinating with other Epic Application Analysts across teams to create dynamic user focused solution. Essential Functions * Serve as primary point of contact between IT team and end users, addressing their day to day issues and identifying issues to be coordinated across teams when needed * Develop an understanding of operational needs to set the direction for the organization's workflows, how applications are currently meeting those needs, and identifying potential problem areas * Work collaboratively across Epic teams to generate unique and innovative solutions to address user issues * Analyze technical issues associated with Epic software Identifying and implementing requested changes to the system Key Skills * Technically skilled across EPIC Applications * Ability and willingness to manage and prioritize multiple assignments or tasks with potentially conflicting deadlines, desire to seek out additional assignments or tasks, and to help others * Ability and desire to quickly learn and develop new skillsets in a quick paced environment * Strong team building and communication skills, both written and oral with internal and external stakeholders Management * This position does not have direct people management responsibilities Qualifications Education * Bachelor's degree or equivalent coursework in Computer Science or related field and/or applicable military experience Preferred Education * Master's degree or other advanced degree in a related field Computer Science or related field Experience * 3+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment Preferred Experience * 5+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment * Cross functional Tapestry experience in Tapestry Core and Tapestry Care. Required Certifications * Epic Tapestry Fundamentals Certified Preferred Certifications * Epic Certification in other Tapestry areas (Claims, Benefits, CRM, UM) Role Competencies Competency Level Description Core Competencies Collaboration Individual Contributor * Works cooperatively with Team members across the organization to achieve shared objectives * Partners with Team Members to get work done * Gains trust and support across the organization Excellence Individual Contributor * Regularly meets targets and metrics * Pushes Team Members to set high standards and performance targets and exceed them * Sets solid targets that drive results Compassion Individual Contributor * Contributes to a work climate where differences are valued and supported * Applies Team Members diverse experiences, styles, backgrounds and perspectives * Treats Team Members with kindness Integrity Individual Contributor * Acts fairly despite conflicting demands * Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example * Presents truthful information even if not always favorable Innovation Individual Contributor * Introduces new ways of looking at problems * Can take a creative idea and put it into practice * Encourages diverse thinking to promote and nurture innovation Work Dimensions Level Factor Requirement (direct from leveling guide) Work Dimension Scope & Impact * - Knowledge & Skill Developing professional expertise Complexity Works on problems of moderate scope, Exercises judgment within defined procedures Interaction * - Supervision Normally receives general instructions on routine work Experience Typically requires Bachelor's degree, 2+ years professional experience

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