Service Lead

Employment Type

: Full-Time


: Miscellaneous

Job Description Summary: The Service Lead assists the Store Manager (SM) and Assistant Store Manager (ASM) in motivating and inspiring the team to achieve store productivity goals. The Service Leader acts as a supervisor to ensure both the staff and customer experience is positive. Key Roles and Responsibilities: People/Supervisor * Provides direction, support, and ongoing feedback to Sales Associates * Assists in conducting observation and coaching of Sales Associates Customer Service/Sales * Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs * Demonstrates desired behaviors including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers * Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.) * Responsible for assigned Areas of Responsibility (AOR) * Regularly communicates with Store Manager and Assistant Store Manager to discuss strengths, opportunities, and trends in business * Assists Store Manager and Assistant Store Manager to increase sales, drive/promote merchandise categories, and expand markets * Assists Store Manager and Assistant Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotions Operations * Assists SM and ASM in all store operations * Ensures departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines * Support the Leader on Duty (LOD) Program to ensure that Sales Associates are providing exceptional customer service * Enforce all company policies and procedures, including health, safety, and security are being followed; ensures compliance to all wage and hour rules. * Performs all duties as directed by supervisor Requirements Skills Required * Excellent communication skills - both verbal and written * Ability to operate in a rapidly changing environment * Exceptional collaboration skills, proven ability to work effectively cross-functionally * Strong organization and priority setting skills Qualifications * 1-2 years of experience in retail store management * Strong verbal and written communications skills * Must be an excellent organizer and problem solver with strong project management skills * Possess strong interpersonal skills to communicate with confidence to both internal and external customers

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