Employment Type

: Full-Time


: Miscellaneous

Job Description Summary: The E-Commerce Operations Lead (EOL) reports to the E-Commerce Operations Manager (EOM), and is a core part of the e-commerce leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers through all e-commerce platforms. Key Roles and Responsibilities: * Model company values in all actions, communication and decision-making * Provide direction, support, and ongoing feedback to Associates * Assist in conducting observation and coaching of Associates * Assist with all e-commerce operations and execute all facility operations and delivery processes * Execute e-commerce standard operating procedures (SOP) * Consistently create a positive customer experience * Contribute to the monitoring and management controllable expenses * Regularly communicate with E-Commerce Operations Manager to discuss strengths, opportunities, and trends in business * Leverage best practices within the facilities as well as those from other facilities to drive improvement in the customer experience * Ensure the retail team operates in accordance with company policies and procedures * Ensure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations * Perform other duties as directed by management Requirements Skills Required: * Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others * Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback. * Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals * Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person's contributions toward achieving optimal outcomes * Flexibility with scheduling * Lifting and merchandising product

Launch your career - Create your profile now!

Create your Profile