Employment Type

: Full-Time


: Miscellaneous

Job Description Summary: The E-Commerce Operations Manager (EOM) reports to the Omni Store Manager and is responsible for successfully operating the e-commerce operations of the Omni location. The EOM provides leadership and guidance to Leads and Associates to drive sales, e-commerce operations and a positive customer experience. The EOM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs). Key Roles and Responsibilities: Leadership * Model company values in all actions, communication and decision-making * Participate and provide input during the hiring processes for E-Commerce Operations Leads and Associates * Work with the Omni Store Manager to support the training and development of the team Operations * Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates * Work with direct reports to execute the accurate processing of e-commerce orders * Oversee inventory levels to ensure they meet customer demand * Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunities * Regularly communicate with Omni Store Leader to discuss strengths, opportunities, and trends in business Key Performance Indicators (KPIs) * Work with the Omni Store Manager to maintain employee retention and engagement levels on at or above industry average * Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order Compliance * Ensure e-commerce team operates in accordance with company policies and procedures * Ensure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations Customer Experience * Consistently create a positive customer experience with all e-commerce orders * Escalate more complex customer service issues to the Omni Store Manager Requirements Skills Required: * Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results * Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer * Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others * Process Management: Take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environment * Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback * Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone * Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions Education & Experience: * 3-5 years of experience in warehouse management, logistics, restaurant industry, or military service

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