Dispatch in Lancaster, CA

Employment Type

: Full-Time


: Miscellaneous

More Information about this Job Job Title: Dispatcher (I or Associate) FLSA Status: Non-Exempt Department: Communications Center POSITION SUMMARY: The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated. Essential Duties and Responsibilities: * Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. * Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. * Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. * Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. * Responsible for generating applicable reports and checking for accuracy. * Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. * Relays instructions from supervisors, messages and emergency information. * Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. * Follows established parameters/formats in receiving requests for service. * Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. * Adhere to all company policies and procedures. * Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. Non-Essential Duties and Responsibilities: * Perform other duties as assigned. Minimum Qualifications: Education/Licensing/Certification: * High school diploma or equivalent. * ICS courses * IS-100B (ICS 100) * IS-200B (ICS 200) * IS-700A (NIMS) * IS-800B (NIMS) Experience: * Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher, Knowledge and Skills: * Skilled in reading and writing English. * Ability to communicate clearly on the radio and telephone. * Ability to record, transmit, and report information accurately. * Ability to efficiently utilize all equipment assigned to him/her. * Ability to manage multiple tasks simultaneously. * Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. * Ability to understand basic computer applications. #EMSJOBS_PA EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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