MS Associate Desktop Support Analyst

Employment Type

: Full-Time

Industry

: Miscellaneous



Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. The primary purpose of the MS Associate Desktop Support Analyst is to provide support assistance to client users experiencing problems with IS supported hardware and software across PIH Health System in Whittier, CA. The Associate Desktop Analyst will be responsible for imaging, installations, configurations, deployment and support. * Identifies and resolves desktop/laptop hardware problems. * Initial network troubleshooting and determination of appropriate escalation path. * Resolve and work proactively on virus issues and initiatives. * Assists in new system deployments/loading appropriate software as needed. * Responsible for incidents escalated from first line of support. * Write support documentation for customer and/or departmental use. * Provides suggestions and information on projects that should be undertaken by the department. * May provide first-line technical support handling calls, in order to provide time-of-call resolution to calls whenever possible. * May manage projects as assigned by the Manager. Academic and Professional Qualifications: * BA or BS degree preferred or other relevant combination of training and experience * IT Certifications preferred Experience: * 1- 2 years experience in an desktop support environment preferred * Health Information Technology background preferred * Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment * Strong verbal and written communication skills * Enjoys working in a client facing role and building relationships Travel Requirements: * May require local travel * May require other travel for business needs Working Arrangements: * May be required to work off hour shifts or be assigned to an on-call rotation. * 24/7 Support * Work is performed in a standard office environment with minimal exposure to health or safety hazards Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts. Visa Sponsorship is not offered for this position. At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce. From a 'VEVRAA Federal Contractor' We request Priority Referral of Protected Veterans This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Allscripts opportunity! Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

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