Customer Onboarding Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



As our Customer Onboarding Manager, you will be responsible for successfully onboarding and managing customers for their first 60 days with AdRoll. You will be a critical part of setting AdRoll customers up for long term growth by educating and enabling them on platform features across ads, email, and Advanced Tracking. This is a customer facing role and one that works cross-functionally with AdRoll new business sellers, account managers, and technical support teams. A strong focus on customer lifetime value, project management, strategic analytics, and process will be core to success in this role. Success in this role is evaluated based on customer graduation rates and spend in the first 60 days. This role is open in our San Francisco, New York, Salt Lake City offices, or remote. Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow. Am I Eligible? (for internal posting) * It's preferred that you've been excelling in your current role for at least 1 year * This position can choose between office, flex, or remote in our hybrid working model * Make sure to talk with your manager first, if you are interested in applying The impact you'll make: * Manage onboarding and support for the first 60 days of spend for active campaigns across 30-40 customers * Build and improve campaign objectives based around customer goals * Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope * Ensure customers are maximizing the value of the platform through feature/best practice education * Oversee the success of campaigns by providing recommendations on strategy, performance, and creative set-up across ads and email products * Collaborate with cross functional teams to improve the overall customer experience by representing their voice, providing product feedback and recommendations * Develop an extensive working knowledge of the AdRoll Growth Platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals * Identify and act on areas for growth within AdRoll's offerings Skills you'll bring: * A minimum 4 years relevant experience in a similar role, which may include: project management, ad operations, campaign manager, sales, client services and/or customer success * SaaS experience and knowledge of Google Analytics and Salesforce is a plus * Advanced Google Sheets & Google Slides is preferred * You are a strong communicator and highly analytical working with multiple stakeholders * You're adaptable, receptive to feedback and eager to learn new things * You're a team-player with a collaborative approach to work Benefits and perks: * Competitive salary, equity, and fully covered medical * One month of paid time off and work/life balance * 6 months of paid maternity leave/ 3 months of paid paternity leave * Join a community of fellow Rollers as a member of one of our Employee Resource Groups * Ample opportunities to volunteer with local organizations with NextRoll Gives Back About AdRoll: AdRoll levels the playing field for ambitious direct-to-consumer (D2C) brands. More than just ads, the AdRoll Growth Marketing Platform includes email marketing, AI-driven product recommendations, and cross-channel measurement. The all-in-one platform serves as mission control for marketers-unifying their data, channels, and measurement-so they can reach the right customers with the right messages at the right times. More than 37,000 customers globally use AdRoll to grow their business while controlling their own destiny. To get started for free today, visit www.adroll.com. We are committed to building diverse teams of 'Rollers' and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.

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