Bellperson

Employment Type

: Full-Time

Industry

: Miscellaneous



Bellperson A smile and warm greeting is what our Guests will receive when staying at Fairmont Hotels & Resorts. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel. Hotel Overview: Born of a golden era, the history of The Claremont dates back to the early days of the Gold Rush, when a Kansas farmer by the name of Bill Thornburg 'struck it rich'. The Claremont boasts an award winning Spa & The Club at The Claremont. Summary of Responsibilities: Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following: * Responsible for the delivery of Guest's to their room, luggage, messages and any other items for delivery within the Hotel * Consistently offer professional, friendly and engaging service * Ensure the timely and efficient transfer of luggage to and from the guest's room * Ensure the guest is familiar with their room upon arrival (ie. temperature control, hotel amenities etc.) * Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge and Chief Concierge * Assist guests regarding hotel facilities in an informative and helpful way * Follow department policies, procedures and service standards, including all safety policies * Perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgement * Maintain confidentiality of guest information and pertinent hotel data * Other duties as assigned Qualifications: * Previous customer service experience, preferably in a 4 to 5 star luxury hotel * Excellent communication skills and a professional presentation * Strong interpersonal and problem solving abilities * Highly responsible & reliable * Ability to work well under pressure in a fast paced environment * Ability to work cohesively with fellow colleagues as part of a team * Ability to focus attention on guest needs, remaining calm and courteous at all times * Possess proper knowledge of the Berkeley area for guest referrals * Able to work a flexible schedule including weekends and or holidays * To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, Claremont Club and Spa has implemented a COVID-19 Vaccination Policy. Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: * Constant standing and walking throughout shift * Frequent lifting and carrying up to 50 lbs * Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ramps, stairs and ladders

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